> For the complete documentation index, see [llms.txt](https://mallucityroleplay.gitbook.io/rules/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mallucityroleplay.gitbook.io/rules/fivem-and-bugs/common-fivem-issues.md).

# Common FiveM issues

### How to clear Fivem Cache

* Right Click on "FiveM > Open file location "

<figure><img src="/files/xxJXZKxHv0KMqDpaCIqJ" alt=""><figcaption></figcaption></figure>

* At the FiveM folder, select **“FiveM Application Data”**

<figure><img src="/files/v8B5GdzWY8VCMfv2vACN" alt=""><figcaption></figcaption></figure>

* then select the Data folder, In the Data folder, delete the selected **Folder.**

<figure><img src="/files/FB5N5ZxiwJDCwT18FBCA" alt=""><figcaption></figcaption></figure>

* Then Start the FiveM, It will take some to time to update the Fivem.

### Your anti-virus is preventing FiveM® from running

#### Symptoms:

* The FiveM® installer is freezing or closing without notice
* Your anti-virus is blocking the FiveM® download
* Your anti-virus is reporting FiveM.exe as a virus
* FiveM uninstalls itself after installing it
* Stuck on *"We're getting there and it will be worth the wait"*
* `Moving of [file].exe failed (err = 32)`

<figure><img src="/files/8Q8t8GZXpgW1YaPfaLYr" alt=""><figcaption></figcaption></figure>

### Unable to find SteamID, please relaunch FiveM

* `Unable to find SteamID, please relaunch FiveM® with steam open or restart FiveM® & Steam if steam is already open`
* [Steam services may be temporarily unavailable](https://steamstat.us/), check the status and try again later
* The server does not have a properly configured `steam_webApiKey` value in it's configuration.

<figure><img src="/files/5ZOawVk0lbgB1u5lbZkV" alt=""><figcaption></figcaption></figure>

### Could not load CitizenGame.dll or \[name].dll

* `Could not load CitizenGame.dll`
* `Could not load [name].dll`
* `Error loading component [name].dll`

<figure><img src="/files/3XYG1ToBnm3QlG6c5QVq" alt=""><figcaption></figcaption></figure>

### Crashes involving d3d11.dll

* `d3d11.dll`
* `d3d11.dll?EnsureChildDevice@...`

<figure><img src="/files/HmHIp78FjYPRnhG61K68" alt=""><figcaption></figcaption></figure>

### Timed out - CURL error code 28 (Timeout was reached)

**If you're a player :**

* The server is unavailable
* The server has changed IP addresses
* You are using an old `cfx.re` URL
* The IP or host you entered was an incorrect server address

<figure><img src="/files/EkWMYZGMZ0ADLRVSZarT" alt=""><figcaption><p>An example of the curl timeout error</p></figcaption></figure>

<figure><img src="/files/nYZkaz4U8M8wImt76tOK" alt=""><figcaption></figcaption></figure>

### Timed out while waiting for ROS/MTL to clear launch

Your computer is failing to connect to Rockstar Online services

**Your computer is not able to connect to Rockstar Online Services properly.** In some countries, [Rockstar Online services are unavailable.](https://bmmagazine.co.uk/business/grand-theft-auto-update-banned-in-over-50-countries/)

* `Timed out while waiting for ROS/MTL to clear launch. Please check your system for third-party software (antivirus, etc.) that might be interfering with ROS.`

<figure><img src="/files/lZXpU6q9qMy4tcLv12Rt" alt=""><figcaption></figcaption></figure>

### Failed to call inflate() for streaming file \[name].ytd

The named server resource file is invalid or corrupted.

* `Failed to call inflate() for streaming file ...`
* `gta-streaming-five.dll+6F5CB`

<figure><img src="/files/OkmTNxJuXl6bdDdd3mLd" alt=""><figcaption></figcaption></figure>

### Invalid fixup, address is neither virtual nor physical

A server resource is invalid

* `Invalid fixup, address is neither virtual nor physical (in [name].yft)`
* `Invalid fixup, address is neither virtual nor physical (in [name].ymap)`

<figure><img src="/files/G0WMeZ1jiPnIipW8vJdB" alt=""><figcaption></figcaption></figure>

### Ensure You Are Not Using Canary

Using the **canary version** for regular play can cause unexpected crashes on servers.

* #### If you are experiencing irregular, unexplained crashes without any modification to your client files, or server files — then you may have the Canary version selected.

<figure><img src="/files/UCnsca2AG9WR3XYEZhAu" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/8CDJPC0Ewr1DdFCOYyxV" alt=""><figcaption></figcaption></figure>

*<mark style="color:red;">**More Fixes Will Be Updated Soon..**</mark>*